Refund policy

Return & Refund Policy

Last updated: July 9, 2025

At American Princess, your satisfaction is important to us. Please review our return policy below before making a purchase.

📌 All Sales Are Final

All sales are considered final. We do not accept returns for refunds unless specifically approved by our customer service team.

✅ Case-by-Case Exceptions

In some situations, we may offer:

  • A replacement item

  • A refund
    These are handled on a case-by-case basis and must be approved by our team.

To be eligible for consideration, you must:

  • Contact us within 7 days of delivery.

  • Provide proof of purchase.

  • Provide photos if the item is damaged, defective, or incorrect.

📦 Return Requirements

If approved for return and refund:

  • Items must be returned in original condition, unused, and unwashed.

  • A full refund will be issued to the original payment method once we receive and inspect the return.

  • Shipping fees are non-refundable.

We reserve the right to deny any refund or replacement request that does not meet the above criteria.

📬 Start a Return or Inquiry

Please email us at support@shopamericanprincess.com with:

  • Your order number

  • Reason for return or replacement request

  • Photos (if applicable)